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How to reject and complain - Buying a Car

If the car is not as expected, you may need to act quickly to save the situation.

• Keep all records and paperwork, in case you need to refer to it later on.

• If you are concerned that the car is not as advertised, you should let the seller know before you take ownership. If buying privately, it might be more difficult to negotiate an agreement. If you are not happy, avoid taking delivery of the car.

• Although private sales aren't covered by the Sale of Goods Act, you can still pursue the seller if they have misled you by falsely describing the car.

• If you intend to reject the car, you need to formally do so in writing as soon as possible. If you do this within two weeks, you stand a far higher chance of success and a full refund – especially if the case goes to court.

• Send a letter to the dealer informing them of your intention.

• If buying from a garage, it may try and negotiate a settlement with you. This may take the form of an additional discount or extra incentives. Look at these carefully and decide if they are fair compensation.


More tips on buying a car: Car Payment | Buying Online | Cars for Disabled Drivers | Contracts | Delivery Times | Finance | How a Showroom works | How to Haggle | How to reject and complain | How to test drive | New or Used | Paperwork | Setting a budget | Test drive checklist | Understanding your needs | Used car buying scams | Used car inspections and tests | Used car precautions | Where to buy | Your part exchange  

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